FAQ

Where do you ship?

We ship only within the United States. Standard shipping is free on every order, and tracking is provided after shipment.

How long will delivery take?

Orders are normally processed in 1–2 business days and then spend approximately 4–6 business days in transit.

Can I cancel an order?

Yes, if the order has not shipped. After shipment, the Refund Policy applies.

What is the return and exchange period?

Eligible purchases may be returned or exchanged for any reason within 30 calendar days after delivery. yotoplay pays return shipping for no-reason and quality-related returns.

What cannot be returned?

Customized goods, clearance or final-sale goods, gift cards, and opened intimate or hygiene-sensitive goods are not returnable, subject to applicable law and defect rights.

When will a refund appear?

After an approved refund is processed, banks and card issuers generally post it within 5–10 business days.

Which payments are accepted?

Checkout is in USD and may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the methods displayed at checkout.

Are taxes charged?

Taxes are collected when required by applicable law.

How can I contact you?

Email leanhsmile686073@gmail.com or call 512-909-3761, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Returns are sent to 564 Ashton Ln, Paris, Texas, 75462, United States after authorization.

Merchant and Customer Support

yotoplay
Email: leanhsmile686073@gmail.com
Phone: 512-909-3761
Address: 564 Ashton Ln, Paris, Texas, 75462, United States

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).